AI DZAMIA Privacy Policy

Service operator

AI DZAMIA is operated by Bionika Veterinary Clinic, a registered sole proprietorship in Georgia.

Contact: bionika2023@gmail.com

What AI DZAMIA does

AI DZAMIA helps businesses manage customer conversations, bookings, and support messages across channels including Facebook Messenger, Instagram, Telegram, website widgets, and related business tools.

Data we process

When a business connects Facebook or Instagram, AI DZAMIA may process page or account identifiers, page access tokens, message sender identifiers, conversation history, customer profile names when available, booking details, and operational metadata needed to route and answer messages.

We also process business account settings, staff and service configuration, appointment data, and support records entered by the business using AI DZAMIA.

How we use data

We use this data only to provide the AI DZAMIA service: receiving and sending messages, showing conversations to authorized business users, managing bookings, improving reliability, and supporting security and debugging.

We do not sell Facebook, Instagram, or customer message data.

Data sharing

We share data only with infrastructure and service providers required to operate AI DZAMIA, or when legally required. We do not share Meta platform data with advertisers or unrelated third parties.

Retention and deletion

Conversation sessions are retained only as needed for the service and may expire automatically. A business can disconnect a Facebook or Instagram channel in Settings. Meta users can request data deletion through our data deletion page.

Data deletion page: /data-deletion

Contact

For privacy questions or requests, contact AI DZAMIA support at bionika2023@gmail.com.